Customer Service

Contact Us

Contact us in whatever way works best for you.

Love e-mail?

No auto responses – a real person will e-mail you back.

customerservice@newforbaby.com

Prefer to chat?

503-208-4NFB

Shipping & Delivery

New For Baby ships all orders within the contiguous U.S. via USPS. Orders received after 1 p.m. (PST) are processed the following business day. You’ll receive an e-mail when your order ships.

Orders within the contiguous U.S. are typically delivered in approximately seven business days, depending how far you live from our wonderful little Happy Valley, Oregon. If you need more specifics, shoot us an e-mail at customerservice@newforbaby.com with your location, and we’ll be able to tell you when your order would arrive.

Alaska, Hawaii and international orders are charged a $15 surcharge and are typically delivered in 10-14 business days via USPS Global Priority. If you are in Hawaii, we might want to hand deliver and stay awhile.

If you need something FAST, call us at 503-208-4NFB or e-mail customerservice@newforbaby.com, and we’ll try to make it happen. It’ll cost more, but if the mom-to-be’s water breaks and you need something now, let us know.

Contiguous U.S. Rates via USPS

ALL ORDERS $4 flat rate

Alaska, Hawaii & International Rates via USPS Global Priority

ALL ORDERS $15 flat rate

* Any promotional codes or discounts applied to your order will not affect shipping charges. Shipping fees are based upon the listed price.

Return Policy

We want you to be happy. Had a change of heart? You can return any unused and unwashed merchandise for a full refund. Washed it, used it, and something seems wrong? E-mail us at customerservice@newforbaby.com and we’ll replace or refund your order.

Exchange Policy

If you’re not loving the color you picked, or if your baby has grown like a weed, we are happy to exchange your stuff. E-mail us at customerservice@newforbaby.com so we can be on the lookout for your package. You might want to insure it, since we can’t be responsible for it until it gets here.

New For Baby
EXCHANGE
10675 SE Happy Valley Drive
Happy Valley, OR 97086

Size Chart

Size Height Weight Waist Inseam Head Circumference
NB (newborn) up to 19″ up to 7 lbs. 14″ 5 3/4″ 14 3/4″
0 – 3 months 19 – 23″ 7 – 12 lbs. 17″ 6 3/4″ 14 3/4 – 16 1/2″
3 – 6 months 23 – 25″ 12 – 17lbs. 17 3/4″ 8″ 16 1/2 – 17 1/4″
6 – 12 months 25 – 29″ 17 – 23 lbs. 18 1/2″ 9 1/4″ 17 1/4 – 18 1/2″

Privacy Policy

Information We Collect

Any personal information you provide us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, opt-in to receive our e-mails, shop online, participate in a sweepstakes, contest, promotion or survey. This information may include, but is not limited to, your contact information (your name, email address, billing and shipping addresses and phone number). If you use our “email this style to a friend” functionality found on all product pages, or if you choose to send an email from our site to a friend, we will also collect your friend’s name and email address. Your friend’s information is only used to send the forwarding email and is not saved in our customer or marketing databases.

How We Use This Information

When you supply your postal address, either when requesting a catalog or placing an order, you may receive catalogs by mail from us.

When you place an order on our website, we use this information to process and track your order and contact you via e-mail, postal mail or phone if we have any questions or concerns regarding your order. If you provide an e-mail address during checkout, you will also receive order confirmation and shipping status e-mails.

We also maintain a record of your purchases made and combine this with information you have provided over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience.

When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive e-mails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive e-mail or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated.

In the unlikely event of a sale of some or all of our business, New For Baby may disclose your personal information to a purchaser agrees to abide by the terms and conditions of this privacy policy.

We may disclose specific information about you if required to do so by law, governmental request, process or court order, or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.

Marketing Email Communications

At various points on our website, you have the option to join our e-mail list and receive information about our products, services and offers. Also, if you provide us with your e-mail address when you register online or update your account, log-in, place an order, opt-in to receive our e-mails, shop online, participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our e-mail list and receive marketing or promotional information from us.

Terms & Conditions

Terms of Use

Welcome to the New For Baby Web site (the “Site”). New For Baby provides this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Since New For Baby may revise this Agreement at any time, you should visit this page periodically to review the terms of your use.

Site Contents

Occasionally there may be information on newforbaby.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your New For Baby purchase, you may return it via mail. Please see our Returns & Exchange Policy.

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this Site (collectively, the “Contents”), are copyrights, trademark and/or other intellectual property owned, controlled or licensed by New For Baby LLC. The Site as a whole is protected by international copyright laws. The New For Baby logo, “New For Baby,” “The Hip Baby’s First Wardrobe” and other trademarks appearing at this Site are the trademarks of New For Baby LLC. The New For Baby baby face logo is Federally Trademarked.

This Site and all its Contents are intended solely for personal, noncommercial use. You may download or copy the Contents and other down-loadable materials displayed on the Site for your personal use only. No right, title or interest in any downloadable materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

User Comments, Feedback, Postcards And Other Submissions

All comments, feedback, images, photographs, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to New For Baby on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain the property of New For Baby. Such disclosure, submission or offer of any Comments shall constitute an assignment to New For Baby of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, New For Baby will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. New For Baby is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

Product Information And Colors

The New For Baby products displayed at the Site are quoted in U.S. dollars and are valid and effective only in the United States and Canada.

New For Baby has made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.